The International Education Appeal Authority (IEAA) is able to handle any complaints international students might have about the way they have been treated by their institution or their institution's agent.  IEAA is an independent organisation that enforces the standards in the Code of Practice. 

To contact IEAA, see www.minedu.govt – Code of Practice

It is the responsibility of the education provider to make sure students know who to talk to if they have a complaint or concern about their education.  Part 7 (Grievance Procedures) of the Code states the following:

•    Signatories must display information about complaints procedures available and the IEAA in prominent positions within the institution

•    Students who consider that the services provided by a signatory do not satisfy the requirements of the Code may contact the IEAA after they have used the school’s internal procedures

•    The IEAA may refer complaints about matters outside the scope of this Code, such as complaints about the quality of education delivery and/or quality assurance, to any relevant body empowered to investigate the particular complaint

•    The IEAA will notify all parties affected by a complaint of its decision in writing.  The IEAA's decision will be binding on all affected parties.

If IEAA considers a signatory has committed a serious breach of the Code they will refer the issue to the International Education Review Panel.